TERMS AND CONDITIONS

By visiting our website www.onetutor.co, you accept and consent to the terms set out below. You must not use our website if you disagree with any of our terms in this website. The terms are applied to all visitors, users and others who access or use this website. We reserve all rights to amend our Terms & Conditions without any prior notice.

For Tutors:

  1. Tutor must be above 18 years of age, and is a Singapore Citizen, Singaporean Permanent Resident, or a valid Employment Pass Holder.

  2. Tutor must provide their original educational certificates upon request. As such, kindly provide accurate and honest education and tutoring experience to avoid any disputes.

  3. OneTutor Co Home Tuition Agency will broadcast our new assignments through WhatsApp and our Telegram Channel. We do not guarantee that your applications for assignments will be successful, but you will be contacted directly if you are shortlisted by the parent. We regret to inform that only shortlisted applicants will be contacted.

  4. A one-time commission of the first two weeks of tuition fees will be collected from the parent directly by OneTutor Co Home Tuition Agency as commission from the tutor. Tutors are NOT allowed to collect the commission on our behalf. Lessons which are postponed during this period will not affect the commission, as it is still based on the initially agreed upon number of lessons. Tutors are responsible for and should collect their remaining payment from the student/parent at the end of the 1st month (or agreed upon period) cycle.

  5. Kindly contact the student/parent before the first lesson to check on required preparations.

  6. The minimum commitment period is strictly one month (except trial lessons). Should the tutor, student or parent cancel before completion of the stipulated duration, fail to show up for lessons or show up in an irresponsible state, any fees collected by our agency will not be refunded. It is the tutor's responsibility to maintain a good relationship with the parent/student to avoid any abrupt cancellation of lessons.

  7. OneTutor Co Home Tuition Agency will not act as the mediator for any disagreement or conflict that may arise between the tutor and student/parent.

  8. As tutors are considered as part-time contract employees, tutors are responsible for their own tax reporting and CPF contribution.

  9. Tutors are reminded to behave responsibly and be professional. Any complaints lodged against tutors will be investigated and OneTutor Co Home Tuition Agency reserves the right to terminate assignments of tutors without any prior notice.

  10. Any violations to the terms and conditions stated will lead to a blacklist of the tutor by OneTutor Co Home Tuition Agency and will be removed from our list of tutors.

For Student/Parent:

  1. OneTutor Co Home Tuition Agency does not guarantee that clients will be assigned their preferred tutor until a confirmation message is sent. As much as we attempt to ensure that tutors profile are accurate, you are required to check the tutors’ qualifications yourself to ensure that the credentials given are satisfactory.

  2. Rates stated on our website are based on prevailing market rate and tutors’ quotations. The rates should only serve as a guideline as individual tutor’s rates may vary depending on their qualifications and experiences.

  3. There is no obligation to complete the minimum number of lessons. However, fees need to be paid for the lessons already conducted by the tutor, based on the agreed upon rate. OneTutor Co Home Tuition Agency also cannot guarantee grade improvements for the students. Should you decide to have a change of tutor or cancel of tuition after the first lesson, the fee will still have to be paid to OneTutor Co Home Tuition Agency for the lesson.

  4. Paid trial lessons are available upon request. There are strictly no free trial lessons.

  5. A one-time commission of the first 2 weeks (or agreed upon period) of tuition fees will be collected directly from the student/parent after completion of the first 2 weeks. This commission is borne by the tutors. Tutors are NOT allowed to collect the commission on our behalf. Lessons which are postponed during this period will not affect the commission, as it is still based on the initial agreed upon number of lessons. Tutors are responsible for and should collect their remaining payment from the student/parent at the end of the 1st month (or agreed upon period) cycle.

  6. OneTutor Co Home Tuition Agency will not act as the mediator for any disagreement or conflict that arises between the tutor and student/parent.

  7. Payment must be made within the invoice due date either via Bank Transfer (i-banking/ATM), PayNow or PayLah. For cheques or other payment methods, please contact us directly.

  8. For short-term assignments, commission may be charged to client instead. The exact commission amount will be communicated with you before the confirmation with our tutors.

  9. OneTutor Co Home Tuition Agencyis not liable for any misconduct by the tutor. However, if the service provided is unsatisfactory, we will not hesitate to find another replacement tutor for you.

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